Privacy Policy

1. Introduction

Duangjai Counsel ("we", "us", "our") is committed to handling personal information with the discretion that family matters demand. This policy explains what personal data we collect, how we use it, and the choices you have regarding that information.

This policy applies to information collected through our website at duangjaicounsel.cyou, through our contact form, and through consultations with our team. We are based at 51 Wireless Road, Pathum Wan, Bangkok 10330, Thailand.

Questions regarding this policy may be directed to [email protected].

2. Personal Data We Collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, phone number (optional), and the content of your message.
• Direct communications: email and telephone enquiries you initiate.
• Consultation records: notes and written summaries created during the course of providing legal services.
• Website analytics: anonymised data about how visitors interact with our site (pages viewed, approximate location, device type).
• Cookies: preference and analytics cookies as described in our Cookie Policy.

We do not collect sensitive personal data (such as health information, financial records, or legal case details) through our website. Any sensitive information shared during consultations is handled under strict professional obligations.

3. Legal Basis for Processing

We process personal data on the following legal bases under the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand:

• Consent: when you submit our contact form or agree to cookies.
• Legitimate interest: to respond to enquiries, improve our website, and maintain records of communications.
• Contract performance: to deliver the legal services you have engaged us for.
• Legal obligation: where required by Thai law, including professional obligations under the Thai Bar Association.

4. How We Use Your Information

• To respond to enquiries and provide requested information about our services.
• To carry out and document legal consultations and services.
• To maintain records in compliance with professional obligations.
• To improve the usability of our website using anonymised analytics.
• To comply with Thai legal and professional requirements.

We do not sell personal data to third parties. We do not use your information for unsolicited marketing.

5. Data Sharing

We share personal data only where necessary:

• Within our team: only members of the team working on your matter have access to your information.
• Service providers: web hosting, analytics, and email services used to operate our site. These providers are contractually bound to process data only on our instructions.
• Legal requirements: where disclosure is required by Thai law or a court order.

6. Data Retention

Enquiry data (contact form submissions not resulting in a service engagement) is retained for 12 months and then deleted.

Client consultation records are retained for a minimum of 5 years from the date of the last service, in accordance with Thai professional obligations for legal practitioners.

Website analytics data is anonymised and not linked to individual identities.

7. Data Protection Measures

• All website communications are encrypted using TLS (HTTPS).
• Access to client records is restricted to authorised team members only.
• Physical records are stored securely on our premises.
• We review our security practices regularly.

In the event of a data breach affecting your personal information, we will notify you and, where required, the relevant authority within the timeframes set by the PDPA.

8. Cookies

We use cookies to operate the website and understand how visitors use it. You can manage cookie preferences at any time through our Cookie Policy page.

9. Your Rights

Under the Thailand Personal Data Protection Act B.E. 2562, you have the following rights:

• Right to access: request a copy of personal data we hold about you.
• Right to rectification: request correction of inaccurate data.
• Right to erasure: request deletion of your data where we have no lawful basis to retain it.
• Right to restrict processing: request that we limit how we use your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interest.
• Right to withdraw consent: withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Personal Data Protection Committee of Thailand.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Children's Privacy

Our website is intended for adults (18+). We do not knowingly collect personal data from individuals under the age of 18 through our website. If you believe a minor has submitted information to us, please contact us at [email protected].

12. Changes to This Policy

We may update this policy from time to time. Material changes will be noted on this page with a revised "Last Updated" date. Continued use of our website following changes constitutes acceptance of the updated policy.

13. Contact for Privacy Matters

Duangjai Counsel
51 Wireless Road, Pathum Wan, Bangkok 10330, Thailand
Email: [email protected]
Phone: +66 53 728 401